Assistant Operations Manager

https://www.2brothersmoving.net

Who we are:

At 2 Brothers Moving & Delivery our mission is to remove the pain from relocation for Portlanders and beyond.

Our company understands that our growth and success stems directly from our people. We understand that by hiring A-players that are not only passionate about their position, but also invested in our company as a whole, creates an incredible formula for a thriving organization. No industry revolution springs from an individual. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Benefits of Career Opportunities at 2 Brothers:

• Great pay!
• A work environment that encourages collaborative approaches to diverse challenges across departments.
• Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family.
• Support in time off with paid vacation, sick time, personal time and maternity/paternity.
• Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements.
• Leadership retreats, personal development workshops, company events & gatherings

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2 Brothers Moving & Delivery has an opportunity for a full-time Assistant Operations Manager who is especially skilled in creating consistent and efficient systems and managing people to exceed client expectations. 2 Brothers is a high demand business, needing leadership that is motivated to help us scale to meet demand while maintaining the 2 Brothers brand and culture standards.

Role (Duties):

This role will perform the following functions on a regular basis:

• Field Leadership (70%) - Manage the daily activities of crews in the field, and lead the successful completion of moving projects. Complete long haul moving projects, and set the example for staff performance in the field.
• Crew Management (10%) - Manage, teach, coach, and mentor field staff in the responsibilities of their role.
• Operations & Logistics (15%)  - Oversee the day-to-day operations of the business, people and equipment. Manage the scheduling of moving teams and equipment. Conduct field estimates and site surveys to ensure successful job completion. 
• Culture Leadership (5%) - Be an ambassador of our core values and set the example for field operations. 

This role reports directly to the Operations Manager and supervises 25+ personnel.

Goal Posts:
The ideal Assistant Operations Manager will play an instrumental role in taking our team to the next level, they will:

1. Increase Crew Lead insurance sales ratio to 32% or better of all moves
2. Reduce damage claim rate to 5% or better
3. Maintain our customer 5 star review ratio of 42%
4. Increase materials accountability and sales to 90% of all moves

Qualifications:

A qualified candidate for this role will exhibit the following:

• The #1 Qualification: A team oriented, hard working, self-motivated individual with field leadership experience, able to hold teams accountable to company standards.
• Bi-Lingual in English and Spanish
• Experience in leadership roles where assertive people management skills and proactive delegation capabilities were utilized and where the needs and motivation of entry-level staff members were integrated.
• Proven history of a personal improvement focus with an always learning mentality, bringing outside knowledge into the organization on a regular basis
• Moving industry experience a plus but not required, we will train the right candidate on our industry

Compensation:
Base of $27/hr - $32/hr. DOE. in addition to cash tips (about $4/hr), performance bonuses of up $2/hr and the benefits listed above.